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Hello  Bernice. Thank you for reaching out. We recognise how frustrating it is when your queries go unanswered, and your connection isn’t performing as expected. A fast, reliable experience is essential, and we want to help you get the most out of your service.

There are a few expert steps that can often improve speed and stability:

 • Restart your router to refresh the connection
 • Position your router in an open, central space for better coverage
 • Use a wired Ethernet connection for devices that need consistent speed
 • Limit the number of active devices during high-demand usage
 • Check for background downloads or updates that may be using bandwidth
 • Run a speed test while connected directly to the router to confirm performance

If the issue continues, we’d like to take a closer look at your line and connection profile. Please send us a private message on this platform with your details, and we’ll ensure you receive all the support you need.

We’re committed to restoring the seamless, high-performance experience you expect.

Kind regards,
The Mweb Team