1 reviews | Active since Oct 2011
No Notification of change to Zimbra
I suddenly saw ZIMBRA Client when accessing my e-mail last week. I had no idea what had happened.<br> I thought it was a virus and alerted our technical dept, which was embarassing and a waste of resources.<br> <br> I could NOT click on LINKS to verify a subscription.<br> WHY WAS I NOT INFORMED OF THIS CHANGE ???<br> <br> I have been a MWEB client for many years and expected an e-mail or SMS at least.<br> I almost lost a contract because i could not access information via a link sent to me in an email.<br> <br> What is Mweb going to do to compensate me? <br> Even if changes are meant to improve customer service or experience, it should be communicated BUT i cannot get to a web page by clicking on a link, even if i press CTRL or ALT.
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
