No LTE

Ok so it’s been since dec 17 2017 that I have no internet. I am a forex trader so I am relying on internet a lot. So I’m sure u guys can understand my frustration. They went on blaming RAIN that is there IS. But I mean I’m paying you... isn’t it your problem. The mweb deal didn’t state that your SIM card is based on certain devices. It’s not my fault that RAIN limited there imei numbers on devices. I even went as far as stating that I am willing to pick up my required device at there HO. Yet I am still sitting without any internet. There is a lot of other ISP out there. So if this is such a struggle then I rather cancel my contract and take my money somewhere else.