No loyalty to their "customers".

One of the worse service providers i have ever dealt with. Really do not care about their customers as long as they can get money out of you that is all you are good for.

Over the course of 3/4 years i have spent more than R25 000 on fiber from mweb. Which to them clearly does not mean anything.

I signed up for a 25mb up & 25mb down line which was R450 odd when i signed up then over a year or so period they phone me and say they are running a promotion where you get double your line speed for the same price for a few month. I say that is great to hear. Then after the "promotion" ended they don't put your line speed back to what it was oh no they will leave your line speed at double and start billing you for the "upgraded" line. I said fine i do not mind. Continued paying, then this past year alone their price goes up 3 times in one year which really did not sit well with me but what can we do. Keep paying... Then all of a sudden the internet gets put off because i am behind on payments? 🤔 When i ask for a statement they can not show me where i skipped, then it changes to no we bill you a month in advance. Okay so now my service does not work in a month which i apparently already paid for a month ago because i have not paid for the month ahead? But i must now pay a reconnection fee first and the month ahead in order to cancel my contract. But i dont get credit for the month i paid for which i was only able to use the sevice for about a week and a half?

Biggest ****mers under the sun. You don't see us as customers you see money bags.