No longer the mweb of old

I am so sorry to have to write this, but unfortunately I have for the first time hit a snag with MWeb and it actually seems u no longer give a hoot about your customers. I have been a loyal customer for many years and on 2 occasions you have let me down now. And that in a matter of three months... Firstly, I app**** for a Telkom LTE to replace my current CellC LTE package. Fine and dandy until the courier gets here and tells me I don't live at my own home address. And he was quite adamant that my statement was wrong. So off he went with my app**** for package. I eventually cancelled it. Recently I decided to apply for fibre after some fibre company installed our boxes at least 6 months ago. Mweb website, after I logged in confirmed I have fibre available. Both my neighbours (on either side of me) already have fibre installed and running. So MWeb decides to tell me amy app was rejected because we do not have fibre available. I write back, tried to phone their useless customer care number, and now have decided to warn everyone else. This is no longer the mweb of old. Somethings changed and I believe for the worse. Its time to move on for me, mweb. Its a pity, because until recently I only had praise for you.