LP
Lucua P
1 reviews | Active since Oct 2014
21 Jul 2015, 08:17
no its not MWEB its Telkom
My ADSL line speed just dropped last week. Contact Mweb it's running on 2meg from Telkom side... they (mweb) will investigate. Telkom just called, mweb only contracted telkom on my behalf for 2meg, thus Telkom cannot switch it to 10meg ... called MWEB no its not their fault, its TELKOM.<br> <br> FOR THE LOVE OF GOD, I pay Mweb to look after the line for 10MEG... can I get my 10meg speed and not be caught in the middle of they said, we said ...<br> <br> AND its NOBODIES FAULT .. and meanwhile your customer cant even stream BBC news on the 2meg speed.
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Mweb's replyOfficial
21 Jul 2015, 10:16Hello lucuac@,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 Jul 2015, 10:16
Official
Hello lucuac@,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,