No internet since 22 Jan 2021

Today marks 3 weeks + with no internet connection. Mweb have sent my husband and I from pillar to post with no avail. We are paying for a service which we are not receiving, we won’t be reimbursed for the 5 hours + spent making calls to Mweb, then making more calls to mweb after they said they would call us back to update us but never did. I am at my witts end and have to now go into the office(where we were advised not to go) just to read emails. I feel if they cannot provide us with the service we are paying for, they at least put our monthly payment on hold until our internet is reconnected and stop lying to us. Please contact me on : ***