No Internet Service -Ticket no Mweb-***

On the 21st Oct 2017 I called Mweb and logged a call for my internet service is not working. I got a ticket no and was told a Telkom Tech must come out to see what is wrong with my line because my line is faulty. On Tuesday 24 I received a Sms from Mweb saying a work order has been created. I called again on Wed the 24 requesting progress on my fault and i was told that they still waiting for Telkom to assign a tech. I called again on Thursday the 25th ans was told the same thing. On Friday the 26th i requested that this matter be escalated because I cannot understand as to why its taking s long to assign a tech but was told the same thing.I have been calling every day but i do not get any joy with anyone from Mweb and just get told u must wait. I would like to know as to what am i paying for because i did not receive a service for Two weeks not and i also would like to know who will be refunding all my money I spend buying data seen that I did not have a service from Mweb. This is not the 1st time that this is happening it goes off at least twice or Three times a month and just keep getting an answer of how I must just deal with it. I am paying for a service which i am not getting I feel this is unacceptable to pay for no service. I need this matter to be resolved ASAP or I will be going to another service provider