No internet service, poor customer service.

Good day, I have an uncapped ADSL line with Mweb and there network has been down for a week now. I have called the customer service line a few times however nobody seems to be helpful. Only making excuses to get you off the line. Every month my account gets debited for a month of unlimited internet but this month I am paying that same amount but i am not getting a full month of service. Who do I need to speak to get my line up again? If it is impossible for anyone in the company to assist ASAP then I will be forced to cancel this account as this is not the first time I experience this issue.