1 reviews | Active since Dec 2015
No Internet service
Dear Sir / Madam
I am battling to get my ADSL line problem resolved.
For the past 3 months my line have been giving me a problems, I have logged so many queries with MWEB and somehow it never get resolved.
The problem occured in November 207. The latest feedback is that it is an underground cable problem in December 2017. I pay for a service that i am not getting, I pay for a 4 Meg line, but my line is not working at all. Can't even connect to the internet web browser.
MWEB recently communicated price increases, do not know how they justify this increases when I have no internet or the line size I am paying for.
Please can you help to sort out my line problem.
Looking forward to feedback ASAP
Kind Regards Dylan Geyer
Good day Dylan17
Thank you for taking the time to raise this matter with us.
We have checked the account and noticed that you have since called our contact center for an update regarding this matter.
We have now escalated your query with our faults team and asked them to follow up with Telkom.
They should be in contact with you once they have feedback and will remain in touch with you until it is resolved.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Best regards,
Good day Dylan17
Thank you for taking the time to raise this matter with us.
We have checked the account and noticed that you have since called our contact center for an update regarding this matter.
We have now escalated your query with our faults team and asked them to follow up with Telkom.
They should be in contact with you once they have feedback and will remain in touch with you until it is resolved.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Best regards,