SS
Shaldon S
1 reviews | Active since Sept 2019
24 Mar 2026, 19:57
No Internet, No explanation?
I think it’s pathetic that paying clients needs to wait 3 days for someone to action a simple task. And, MWEB expects full payment end of the month yet internet is down for days. This needs to get sorted ASAP seriously!
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
25 Mar 2026, 08:35Hi Shaldon, we can see how frustrating this has been, especially with your internet being down while payment is expected at the end of the month. Your concern is completely understandable, and we appreciate you bringing it to our attention. The issue is currently open with our technical support team, and they are actively investigating the cause. While they work on this, they will provide an update as soon as a resolution is available, so you’ll know exactly where things stand. Thank you for your patience while this is being reviewed, and please rest assured that we are monitoring the situation on your behalf. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 08:35
Official
Hi Shaldon, we can see how frustrating this has been, especially with your internet being down while payment is expected at the end of the month. Your concern is completely understandable, and we appreciate you bringing it to our attention. The issue is currently open with our technical support team, and they are actively investigating the cause. While they work on this, they will provide an update as soon as a resolution is available, so you’ll know exactly where things stand. Thank you for your patience while this is being reviewed, and please rest assured that we are monitoring the situation on your behalf. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's replyOfficial
25 Mar 2026, 08:35Morning Shaldon.
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 08:35
Official
Morning Shaldon.
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
25 Mar 2026, 08:35 Morning Shaldon.
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 08:35
Official
Morning Shaldon.
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Thank you for raising this with us. We understand how frustrating it is to be without a stable connection, especially when you’re relying on the service and still expected to maintain full payment. We can confirm that our technical support team has completed initial troubleshooting on your fibre line and has logged a fault directly with Vumatel for further investigation. Your fault reference is MWB***8, and you will receive live updates via SMS as progress is made. We are actively monitoring this with Vumatel to ensure it is addressed as quickly as possible. We also recognise the impact of downtime and will ensure this is reviewed appropriately once the fault has been resolved. We appreciate your patience while we work to restore your service, and we remain committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Best regards,