No Internet, no answers and bad solutions

I've had to call MWEB 4 times today as my Fibre Internet keeps dropping. Each time I call the technician, they reset the Ip address as the Vumatel IP address doesn't match MWEB IP Address. They do this and it works for an hour or so then suddenly no internet on computer or any wifi devices. They often say they can see a connection on their side but it's not working on mine. Nothing has changed.

Everytime I upgrade or downgrade my product there is some issue. Last time I didn't get the right speeds for 4 days, this time it's worse as there is no internet.

I just want to have stable internet access.

Currently I have to plug my computer straight into the Fibre box but this won't work as I need my Fibre router to manage my wifi. I have reset my router to factory defaults and it's still not working.

Also when I login to my MWEB account, it's showing the wrong product. I downgraded to 100mbps download and 10mbps upload with 200GB data. I did this on Monday. I'm getting those speeds when the internet works but my account doesn't relfect that. This needs to be fixed too. Please call me back as this is an on going issue and is not getting fixed.