TG
Tilisha G
1 reviews | Active since Feb 2016
29 Feb 2016, 10:31
No Internet for one month
I have not had internet connectivity for a month. Everytime I have called, the response was this complaint has been logged and someone will be in touch in 7 to 10 working days. They can never hear me when I call them...and then I call from a cellphone and have to hold for ages before someone attends to my call. Now I will have to pay for a full month of service I have not received. This is UNACCEPTABLE.
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Mweb's replyOfficial
29 Feb 2016, 12:55Hello TG84,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our third party team to contact Telkom for an update and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our third party team to contact Telkom for an update and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply29 Feb 2016, 12:55
Official
Hello TG84,
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our third party team to contact Telkom for an update and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you doing so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your query has been escalated to our third party team to contact Telkom for an update and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services