KM
Katekani M
1 reviews | Active since Sept 2026
01 Sept 2026, 16:23
No internet for months
I have been struggling with no internet for months!!! They brought of a team to check twice but we spend some days with no internet or rather the internet is on and off for hours on end! We can’t even work but we pay every single month! Online chats say there might be a fault but technicians said everything is okay!!
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
01 Sept 2026, 16:50Hi Katekani,
We understand how frustrating it must be to experience intermittent connectivity for such a long period, especially when you're trying to work, rely on a stable connection, and continue paying for a service that is not performing as expected. This is certainly not the experience we want for our customers.Having reviewed the account, we can confirm that a fault has since been logged for further investigation. Our Faults Team remains actively engaged and is committed to seeing this matter through to resolution. They will continue monitoring the fault, working with the relevant parties, and providing feedback as progress is made.Should you have any additional assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience intermittent connectivity for such a long period, especially when you're trying to work, rely on a stable connection, and continue paying for a service that is not performing as expected. This is certainly not the experience we want for our customers.Having reviewed the account, we can confirm that a fault has since been logged for further investigation. Our Faults Team remains actively engaged and is committed to seeing this matter through to resolution. They will continue monitoring the fault, working with the relevant parties, and providing feedback as progress is made.Should you have any additional assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 16:50
Official
Hi Katekani,
We understand how frustrating it must be to experience intermittent connectivity for such a long period, especially when you're trying to work, rely on a stable connection, and continue paying for a service that is not performing as expected. This is certainly not the experience we want for our customers.Having reviewed the account, we can confirm that a fault has since been logged for further investigation. Our Faults Team remains actively engaged and is committed to seeing this matter through to resolution. They will continue monitoring the fault, working with the relevant parties, and providing feedback as progress is made.Should you have any additional assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience intermittent connectivity for such a long period, especially when you're trying to work, rely on a stable connection, and continue paying for a service that is not performing as expected. This is certainly not the experience we want for our customers.Having reviewed the account, we can confirm that a fault has since been logged for further investigation. Our Faults Team remains actively engaged and is committed to seeing this matter through to resolution. They will continue monitoring the fault, working with the relevant parties, and providing feedback as progress is made.Should you have any additional assistance, please continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
KM
Katekani M's updateReviewer Update
02 Sept 2026, 18:36I am still sitting unable to work. The Wi-Fi is still not working. What do I need to do? I am begging at this point! This is food for my family!
KM
Katekani M's update02 Sept 2026, 18:36
Reviewer Update
I am still sitting unable to work. The Wi-Fi is still not working. What do I need to do? I am begging at this point! This is food for my family!
Mweb's replyOfficial
03 Sept 2026, 09:22Morning Katekani
We are terribly sorry for the inconvenience. We have logged an urgent follow-up with our Faults team actively working on a resolution with our FNO partners. You will continue to receive fault updates directly via SMS.
Kind regards,
The Mweb Team
We are terribly sorry for the inconvenience. We have logged an urgent follow-up with our Faults team actively working on a resolution with our FNO partners. You will continue to receive fault updates directly via SMS.
Kind regards,
The Mweb Team
Mweb's reply03 Sept 2026, 09:22
Official
Morning Katekani
We are terribly sorry for the inconvenience. We have logged an urgent follow-up with our Faults team actively working on a resolution with our FNO partners. You will continue to receive fault updates directly via SMS.
Kind regards,
The Mweb Team
We are terribly sorry for the inconvenience. We have logged an urgent follow-up with our Faults team actively working on a resolution with our FNO partners. You will continue to receive fault updates directly via SMS.
Kind regards,
The Mweb Team
KM
Katekani M's updateReviewer Update
11 Sept 2026, 18:55My internet has been down since 7am! I have been on the chat with an agent for the past 2hours but nothing. At this point I have no clue what you would like for me to do?
KM
Katekani M's update11 Sept 2026, 18:55
Reviewer Update
My internet has been down since 7am! I have been on the chat with an agent for the past 2hours but nothing. At this point I have no clue what you would like for me to do?
Mweb's replyOfficial
14 Sept 2026, 11:41Hi Katekani,We understand how frustrating this has been, especially after being without internet since 7am and spending two hours in a chat with an agent without getting the resolution you needed. We recognise how exhausting it is to spend that much time seeking assistance while the connection remains down.We’ve logged an urgent follow-up with our Faults Team, who are actively working with our FNO partners to address the fault. You will continue to receive updates on the fault directly via SMS as further information becomes available.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 11:41
Official
Hi Katekani,We understand how frustrating this has been, especially after being without internet since 7am and spending two hours in a chat with an agent without getting the resolution you needed. We recognise how exhausting it is to spend that much time seeking assistance while the connection remains down.We’ve logged an urgent follow-up with our Faults Team, who are actively working with our FNO partners to address the fault. You will continue to receive updates on the fault directly via SMS as further information becomes available.Kind regards,
The Mweb Team
The Mweb Team