No Internet for almost 3 months

I have been an Mweb customer for close to 5 years and I've never had an issue that has lasted this long.

On the 10th October we had a storm that took out out Telkom line and therefore affected our Mweb connection. I logged the fault with Mweb the day after the storm. I explained i know it is not their fault but hopefully they can help to get it back up and running soon.

At the end of Oct I got an sms from Mweb to say My fault was resolved. Knowing that it was not resolved or back up and running I gave Mweb a call and they said that they where told by Telkom that all was resolved, I explained that I have no idea what they talking about as our internet is still down and so is our line. They blamed Telkom and said that they had **** and that they had said we confirmed it was working which we didnt. They said Telkom "does this" and that they would get the fault re-opened. They opened a new fault on the 31st October. At this point I had paid for 1 months internet and only had internet for the first 9 days of the month.

I have called each week since, of which they just say they will escalate it and nothing happens after that. I have been debited again on the 1st NOV/ 1st DEC and I havent had working internet from the 10th October.

Mweb- you need to fight harder for us. We paying for a service we not receiving and nothing is being done about resolving this situation!!!!