No internet for a week and no resolution in sight.

If I could give 0 stars I would. I have had no internet for a week now. Despite numerous calls for assistance, I am nowhere closer to having the issue resolved. I have a query number, and yet nothing. I am spending a fortune on data and calls. I can't even get through to the right department to cancel my contract which will still take a month. I have been a loyal customer since 2012. No more.