NO iNTERNET FOR 4 WEEKS AND STILL NO SERVICE

We have complained to MWEB for 4 weeks and reported this matter many times.<br> Every time we are told that they will look into it.<br> We have been told its a telkom issue and after 10 working days telkom will t=report back to MWEB and then report back to us.<br> We have had no reply and no notification and its been 20 working days.<br> this is a month.<br> Do mweb expect us to pay for a line and service when there has been none?<br> <br> my reference numbers are <br> Dear MWEB Customer, <br> <br> Thank you for contacting MWEB Customer Support, your new reference is [*** ] pertaining to [***], please do not delete this reference number from the subject of this email. <br> <br> Your email has been received and will be attended to soonest. <br> <br> The subject of your email was [Re: [REF#: ***] : ADSL line very Slow. <br> <br>