No internet for 3 weeks and counting

I have had a few minor issues with Mweb in the past however overall I was extremely satisfied with their product and service. This was until 3 weeks ago when I suddenly had no internet and logged a fault.

I understand it is most likely Telkom at fault however I pay Mweb to handle this on my behalf. I only receive feedback every 3-7 days after I constantly nag them.

At what point do I say enough is enough and find an alternative solution to Mweb and their Telkom connection?