No internet connection

My internet has been down since yesterday, and I promptly reported it to your customer service team. To my dismay, after being advised that there was a fault on my line, I was informed that a technician would only be available to address the issue between 3 to 5 working days. As someone who relies heavily on a stable internet connection for work, this extended downtime is unacceptable. Given the nature of my work and the current circumstances where remote work is essential, waiting for such an extended period is simply not feasible. I am in immediate need of a resolution, and I insist that a technician be dispatched to my premises without further delay. The service disruption is affecting my ability to work from home effectively. Your immediate attention to this issue is crucial to ensure minimal disruption to my work and to uphold the service standards expected from your company. I trust that you will treat this matter with the urgency it deserves and provide a swift resolution. I look forward to your prompt response. The reference number for my call is B***