No Internet connection

My internet connection went down on Saturday 11 April. After doing the usual reboot of modem ect, still no connection. Contacted the call centre and spoke to a consultant who ran through some diagnostics, and indicated that the problem is with Telkom. The consultant suggested to report the incident again on Sunday, as sometimes it resolves itself. Sunday the issues was not resolved, and I contacted the call centre again. This time they indicated the fault was with Mweb and escalated it to the next stage technician who would call me back the next day. The tech called back on Monday and ran through some diagnostics, with no success. He then indicated he would register a fault with Telkom and would provide feedback by Wednesday. <br> <br> My internet is still down, and after subsequent emails to Mweb no response. My wife called the centre and was told the issue was with tech support would be looked at when they have the time??<br> <br> Mweb manages my line, and subsequently should be responsible for ensuring its functionality. I need some form of feedback as I am paying for a service which I am NOT receiving and I require it (as most folks do) for work and my sons school work. Unacceptable service.