1 reviews | Active since May 2020
No internet connection
I signed up for Mweb fibre over a week ago, hoping for a fast, reliable connection. Instead, I’ve gotten nothing but frustration and incompetence.
Infrastructure was installed on 10 June 2026. Since then? Zero internet. The error on my side has been “no internet connection” from day one.
On 11 June, I called Mweb to get this resolved. That’s when the nightmare truly began. Sales transferred me to Technical. Technical transferred me back to Sales. Sales sent me to Technical again. Each department cheerfully claimed my line was “active” while staring at a screen that clearly says otherwise.
It’s been days. I’m paying for a service I cannot use, and Mweb’s answer is to bounce me between teams and leave me on hold until I give up.
You have my installation date. You have my support tickets. What I don’t have is working internet – or any sign that you care.
We understand how frustrating it is to have your fibre installed but still not have a working internet connection, especially after being transferred between teams without a clear resolution. This is not the kind of experience we aim to deliver.
Your case has been escalated, and a request has been logged for an onboarding agent to contact you directly and assist with getting your connection up and running. The relevant team is reviewing your activation to ensure this is resolved as a priority and to prevent any further delays.
Should you need any further assistance, you are welcome to continue engaging with us via direct message on Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it is to have your fibre installed but still not have a working internet connection, especially after being transferred between teams without a clear resolution. This is not the kind of experience we aim to deliver.
Your case has been escalated, and a request has been logged for an onboarding agent to contact you directly and assist with getting your connection up and running. The relevant team is reviewing your activation to ensure this is resolved as a priority and to prevent any further delays.
Should you need any further assistance, you are welcome to continue engaging with us via direct message on Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team