"NO INTERNET CONNECTION"

I signed up for my fibre package on June 26th, made my payment on July 4th, and to date I still cannot sue my fibre service! I keep on getting "no internet connection". I feel like I'm getting the runaround from the agents as well, because I have a ticket that has been open for more than 5 days, but the activation of my service is only supposed to take 48 hours. It's extremely frustrating! I work from home, and I can't even work from the comfort of my own home because of this. There was no need for installation, because we already have an existing line and router. So what's the hold up?!