1 reviews | Active since May 2018
NO INTERNET AND CANCEL SERVICE WITH IMMEDIATE EFFECT
I have logged a fault with the technical team on the on the 27th April 2018. Till now we are waiting on a line test to be done. Without internet me and my family have opted to cancel our service with mweb. I have called numerous time for technical assistance twice for the fault and no feedback lastly phoned to arrange for the cancelation. So no internet no service so I cancel and expect to pay no monthly service but am advised that I am not paying for usage but for subscription. Please use this month and take the pro-rata portion I paid upon subscribing and let me go please. I do not require you as a service provider anymore. Please cancel everything and let me go. MWB **********
Good day ***
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day ***
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services