NO INTERNET AFTER 1 MONTH

I received an email from MWeb dated 16 March 2022 informing me that my order has been placed. I requested 300 minute VOIP together with the order. It is now 22 April 2022 and I have not had an installation done. My present ISP has out of good faith kept my Fibre Live. I have sent emails to MWeb and left my number to contact me on there customer care tel no with no joy. They keep on with emails telling me there is a problem, I must contact my present ISP and sort it out. I send them my present ISP Account Statement, the cancellation proof just to receive an email saying my installation is delayed. This is after MWeb confirmed they are busy with Metro Fibre for installation. Where is the customer service from MWeb? Do you want me as a customer or not? The other annoying factor is that I do not have an Internet Service but I am being invoiced for VOIP I cannot use. ****************.