No Internet access for days and no help from agents

We have a problem with our connection, and have been trying for 4 days to resolve. The best we get is the back-end tech support to address our problem a week later. So what, must we sit at home without internet for a week? What a joke. It is quicker to deactivate and buy a new product. This is insane, especially in the competitive fibre market. Front-end tech support team can only advise so much, and they don't even have the tools to address authentication issues. At this point I am so frustrated as I have been calling each and every day to sort out my internet and I am not getting any help. I want my money for this lol month refunded so I can a better service provider.

I need this fixed and immediately. I am tired of calling and finishing my airtime for people who are not willing to help.