1 reviews | Active since Sept 2026
No internet access!!
Bad service, unreliable Title: Internet disconnected for almost two weeks with no resolution
I am extremely disappointed with the service I have received from Mweb.
I have been without a Wi-Fi/internet connection for almost two weeks. I have contacted Mweb several times and have been sent back and forth without a proper resolution.
Technicians were sent to my home on Monday, but they were unable to fix my line. I am still offline, and despite following up, my problem has not been resolved.
This situation is causing me serious inconvenience. I need Mweb to urgently escalate this matter to the relevant technical team and provide me with a clear update and a confirmed date by which my line will be repaired.
I also request that Mweb review my billing for the period during which I have had no service.
Mweb account number: Existing fault/reference number:MWB***0
Please can someone from Mweb take ownership of this complaint and assist me urgently.
We understand how disruptive it is to be without a connection for almost two weeks, especially after multiple follow-ups and a technician visit.We’ve logged an urgent follow-up with our Faults team regarding fault MWB***0 and requested that the latest status and next steps be reviewed. We’ll continue to keep you updated directly via SMS as soon as further feedback is available.We’ve also noted your billing concern for review in relation to the period affected by the service interruption.
Kind regards,
The Mweb Team
We understand how disruptive it is to be without a connection for almost two weeks, especially after multiple follow-ups and a technician visit.We’ve logged an urgent follow-up with our Faults team regarding fault MWB***0 and requested that the latest status and next steps be reviewed. We’ll continue to keep you updated directly via SMS as soon as further feedback is available.We’ve also noted your billing concern for review in relation to the period affected by the service interruption.
Kind regards,
The Mweb Team