CN
Chrislyn N
1 reviews | Active since Aug 2015
22 Feb 2017, 09:40
No internet
<p>My WiFi connection has been terrible this morning which lead to me being on the phone with mweb and then Telkom and nothing has been resolved. I am going through issues with mweb once every 2 months. What must I do to get my WiFi working ?</p>
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
22 Feb 2017, 15:29Good day chrissynaude
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. You mentioned you even had issues with your connection without the MWEB account details configured in your router.
You will be doing further test and will contact us with your comparative results.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply22 Feb 2017, 15:29
Official
Good day chrissynaude
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. You mentioned you even had issues with your connection without the MWEB account details configured in your router.
You will be doing further test and will contact us with your comparative results.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
CN
Chrislyn N's updateReviewer Update
23 Feb 2017, 11:03Hi there.
Yes I was instructed to do tests but I can't do any at all as my WiFi speed is now too low to load the saix page. Please assist. Thanks.
CN
Chrislyn N's update23 Feb 2017, 11:03
Reviewer Update
Hi there.
Yes I was instructed to do tests but I can't do any at all as my WiFi speed is now too low to load the saix page. Please assist. Thanks.
CN
Chrislyn N's updateReviewer Update
23 Feb 2017, 11:03Hi there.
Yes I was instructed to do tests but I can't do any at all as my WiFi speed is now too low to load the saix page. Please assist. Thanks.
CN
Chrislyn N's update23 Feb 2017, 11:03
Reviewer Update
Hi there.
Yes I was instructed to do tests but I can't do any at all as my WiFi speed is now too low to load the saix page. Please assist. Thanks.
CN
Chrislyn N's updateReviewer Update
23 Feb 2017, 12:37Please get a technician to help me asap.
CN
Chrislyn N's update23 Feb 2017, 12:37
Reviewer Update
Please get a technician to help me asap.