aL
alex L
1 reviews | Active since Apr 2015
20 May 2015, 19:10
no internet
After several calls to the call center we still do not have internet for three months. They deduct money every month from our bank account. The contract is through cellc via mweb. Cell C can not give a date for a solution and mweb still investigate this matter. But still we have to pay. For more than a year here was network coverage for internet but now they informed us that there is no tower.
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Mweb's replyOfficial
21 May 2015, 10:19Hello alexlubbe,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Our 3rd party team will contact Cell C and remain in contact with you until this matter is resolved.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Our 3rd party team will contact Cell C and remain in contact with you until this matter is resolved.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 May 2015, 10:19
Official
Hello alexlubbe,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Our 3rd party team will contact Cell C and remain in contact with you until this matter is resolved.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant this matter has now been addressed.
Our 3rd party team will contact Cell C and remain in contact with you until this matter is resolved.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,