1 reviews | Active since Aug 2012
No interest in new or current customers
I just tried to call sales. 11min waiting in the queue!! I want to sign up for a new service! I want to pay! Give them my money! I waited the same time this morning. Asked them for a good reason why I should stay with Mweb or upgrade since they **** to me and had me kept without internet for a week now. I was supposed to get a call back. Instead, I am waiting again in the queue without anyone picking up the phones there. Sadly, I have been with Mweb for 22 years. Always kept my email there, used their VOIP, got disappointed many times in the past with various historic internet connections, changed providers, gave them several chances... Now I wanted to give Mweb another chance to provide me with fibre. Apparently they have no interest. Initially, I was told, it would take 1 hour to move. Well, I have been for a whole week now without internet. After we (not Mweb!!) did all the work to get the line released from the previous fibre provider, we have now been for 4 more days without internet, even though we were repeatedly promised to get a call back. Empty promises = no service any longer needed. I will now give up my 22 years old email address and VOIP services with Mweb as well. They clearly have no interest in new nor existing clients. Even though I told them this morning they could think of a reason why I should stay with them. No reply. Too sad. But clearly no interest in doing any business. Plenty of companies want a new start after these difficult times. Mweb clearly does not.
