no idea

I signed up with mweb business for a vsat package. R 12000 because of rural location. After the 5 day waiting period. They managed the installation. Then a further 2 days to fix the bug that caused no service. I spoke to several management and technical people there. They are either underqualified or in the wrong job. Nobody with a definitive answer. My cap is 5 gig, its now 2.5 used, 2 days into the month. Youtube was used for 15 minutes. If you call them you talk to a machine. Choose an option and you are directed to the first menu. If the option is not available, direct the customer to call during working hours. Your webpage says 24/7 availability. Nuce marketing trick but only technical is available. The website ticket logged is not responded to. I know, I have one ticket outstanding from 2 months ago, no response. Their technical ability is dismal. I can take a R100 phone and find out my airtime balance bu their R 12000 system cant give me usage stats, to manage my usage. This could be deliberate, to overrun my cap and topup with more data for more money. Its either vindictive or just plain technology from the 80's. As for the online invoices, they cannot be paid. Error 255. So I am now 2 months behind because I cant pay them. Idiots. I just wish I could breach this contract. The people there do whats on paper, escalate, cc to customer just to cover their butts. Nobody sees a problem through. I called the technical call centre now, they cannot tell me what I have used 2.5 gigs of data in 2 days, on. If thats not a technical question related to billing then what is. Why is your technician not able to cheque my account, just by my id number or name. Your database is also primitive as you cant search by those fields. Please let me off this contract. You guys are not equipped for that business.