RM
Raylene M
1 reviews | Active since Dec 2022
12 May 2026, 20:36
No honesty or transparency
Extremely dissatisfied with your services, I signed up a week ago and was asked to pay an amount of R249 which a paid and they came and installed but what I am most disappointed in was the fact that I was asked to pay the first months installment which was gonna be debited from my account within the next 5 days which I thought maybe was an error message as I was not made aware that I needed to pay upfront for their services. Why was I not charged the connection fees and the installment at once ?Now I don't have the money to pay at the moment and they have disconnected their services which is very unfair and not transparent. I even feel like canceling.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 May 2026, 09:22Hi Raylene,
We understand how frustrating and upsetting it is to feel caught off guard by upfront charges, especially when this was not clearly explained at the point of sign‑up and has now led to a service suspension. That kind of uncer*****y around billing can understandably leave you feeling disappointed and questioning the experience.
To ensure this is properly addressed, we’ve sent a request to our Finance Team to review your account and the billing sequence in detail, including the upfront payment and the first month’s instalment. They will reach out to you directly and to address your concerns.
If you need any further help, you’re welcome to reach out via a direct message on Hello Peter, and we’ll remain available to assist.
Your experience will also be shared with our Service Quality Team for review so we can improve how this information is communicated during onboarding.Kind regards,
Mweb Team
We understand how frustrating and upsetting it is to feel caught off guard by upfront charges, especially when this was not clearly explained at the point of sign‑up and has now led to a service suspension. That kind of uncer*****y around billing can understandably leave you feeling disappointed and questioning the experience.
To ensure this is properly addressed, we’ve sent a request to our Finance Team to review your account and the billing sequence in detail, including the upfront payment and the first month’s instalment. They will reach out to you directly and to address your concerns.
If you need any further help, you’re welcome to reach out via a direct message on Hello Peter, and we’ll remain available to assist.
Your experience will also be shared with our Service Quality Team for review so we can improve how this information is communicated during onboarding.Kind regards,
Mweb Team
Best regards,
Mweb's reply13 May 2026, 09:22
Official
Hi Raylene,
We understand how frustrating and upsetting it is to feel caught off guard by upfront charges, especially when this was not clearly explained at the point of sign‑up and has now led to a service suspension. That kind of uncer*****y around billing can understandably leave you feeling disappointed and questioning the experience.
To ensure this is properly addressed, we’ve sent a request to our Finance Team to review your account and the billing sequence in detail, including the upfront payment and the first month’s instalment. They will reach out to you directly and to address your concerns.
If you need any further help, you’re welcome to reach out via a direct message on Hello Peter, and we’ll remain available to assist.
Your experience will also be shared with our Service Quality Team for review so we can improve how this information is communicated during onboarding.Kind regards,
Mweb Team
We understand how frustrating and upsetting it is to feel caught off guard by upfront charges, especially when this was not clearly explained at the point of sign‑up and has now led to a service suspension. That kind of uncer*****y around billing can understandably leave you feeling disappointed and questioning the experience.
To ensure this is properly addressed, we’ve sent a request to our Finance Team to review your account and the billing sequence in detail, including the upfront payment and the first month’s instalment. They will reach out to you directly and to address your concerns.
If you need any further help, you’re welcome to reach out via a direct message on Hello Peter, and we’ll remain available to assist.
Your experience will also be shared with our Service Quality Team for review so we can improve how this information is communicated during onboarding.Kind regards,
Mweb Team
Best regards,
RM
Raylene M's updateReviewer Update
13 May 2026, 19:03I see you sent me a message stating that I am canceling,I never said am canceling.I work in a call center and can only take calls 09:00am.Please kindly contact me tomorrow
RM
Raylene M's update13 May 2026, 19:03
Reviewer Update
I see you sent me a message stating that I am canceling,I never said am canceling.I work in a call center and can only take calls 09:00am.Please kindly contact me tomorrow
Mweb's replyOfficial
14 May 2026, 09:12Hi Raylene, thank you for clarifying this. We can confirm that the service was not cancelled. The account is currently suspended due to non-payment, which is why the connection is inactive at the moment. To have the service reconnected, payment on the outstanding balance will need to be made first. Once the payment reflects on the account, the reconnection process can then be actioned accordingly. We also note your availability constraints due to your working hours and understand that taking calls before 09:00 is not possible for you. Your communication preference has been noted for follow-up purposes. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 May 2026, 09:12
Official
Hi Raylene, thank you for clarifying this. We can confirm that the service was not cancelled. The account is currently suspended due to non-payment, which is why the connection is inactive at the moment. To have the service reconnected, payment on the outstanding balance will need to be made first. Once the payment reflects on the account, the reconnection process can then be actioned accordingly. We also note your availability constraints due to your working hours and understand that taking calls before 09:00 is not possible for you. Your communication preference has been noted for follow-up purposes. Kind regards,
The Mweb Team
The Mweb Team
Best regards,