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Sarah C
1 reviews | Active since Dec 2014
24 Mar 2018, 09:18
No help, speed drop
I recently called into mweb technical department and spent a total of 1hour and 7 minutes on the phone. My first 2 calls were dropped after 5 or so minutes, I did not receive a call back and then after my final call despite the technical adviser being super helpful and polite couldn’t fix the problem. I am paying for an 8mg line and I’m lucky if I get 2mg at the moment. I have been with mweb for a while now and have never had a problem till now. I don’t understand how after spending a fortune on airtime to talk to the mweb team at the end I get told they not sure why my speed drops I will have to just keep restarting. This is not what I pay for. I have never had a problem before and I’m not happy at all at the moment
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Mweb's replyOfficial
26 Mar 2018, 13:16Good day Sarah
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed.
We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Mar 2018, 13:16
Official
Good day Sarah
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed.
We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,