IGvP
Ian Gey van Pittius
1 reviews | Active since Oct 2017
30 May 2026, 12:36
No help from mweb
Hi Im with mweb a long time now and hop that they read this message i have all the proof that im not getying the full speed that im psying for every few months they put the price up but you cant get hold of them cant help connecting to the app im taking fotos everytime to show my speed that is low at night it drops lower at night where it is lower upload 10mbps sownload lower then 5mbps if it goas on giving it a 2mnths grace we will take further steps. If they can call me on *** hope they will come back to me
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Mweb's replyOfficial
01 Jun 2026, 10:14Hi Ian,
We understand how frustrating and disappointing it is when your connection is not performing reliably, especially when you depend on it and expect it to work consistently without interruptions. Connectivity should be stable and dependable whenever you need it, and this is clearly not the experience you’ve had. This is not the experience we aim to deliver.
We would like to take a closer look into this and better understand the pattern of the issue. Please send us a direct message on Hello Peter confirming whether the speeds are slow throughout the day or mainly during specific times such as the evening, along with the email address and cellphone number linked to your account. This will allow us to review your connection in detail and identify the best way to resolve it.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it is when your connection is not performing reliably, especially when you depend on it and expect it to work consistently without interruptions. Connectivity should be stable and dependable whenever you need it, and this is clearly not the experience you’ve had. This is not the experience we aim to deliver.
We would like to take a closer look into this and better understand the pattern of the issue. Please send us a direct message on Hello Peter confirming whether the speeds are slow throughout the day or mainly during specific times such as the evening, along with the email address and cellphone number linked to your account. This will allow us to review your connection in detail and identify the best way to resolve it.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 10:14
Official
Hi Ian,
We understand how frustrating and disappointing it is when your connection is not performing reliably, especially when you depend on it and expect it to work consistently without interruptions. Connectivity should be stable and dependable whenever you need it, and this is clearly not the experience you’ve had. This is not the experience we aim to deliver.
We would like to take a closer look into this and better understand the pattern of the issue. Please send us a direct message on Hello Peter confirming whether the speeds are slow throughout the day or mainly during specific times such as the evening, along with the email address and cellphone number linked to your account. This will allow us to review your connection in detail and identify the best way to resolve it.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it is when your connection is not performing reliably, especially when you depend on it and expect it to work consistently without interruptions. Connectivity should be stable and dependable whenever you need it, and this is clearly not the experience you’ve had. This is not the experience we aim to deliver.
We would like to take a closer look into this and better understand the pattern of the issue. Please send us a direct message on Hello Peter confirming whether the speeds are slow throughout the day or mainly during specific times such as the evening, along with the email address and cellphone number linked to your account. This will allow us to review your connection in detail and identify the best way to resolve it.
Kind regards,
Mweb Team