NV
Nicholas V
1 reviews | Active since Jul 2016
15 Dec 2016, 17:11
No Help
<p>Our house was hit by lightning 2 weeks ago and blew our phone line and adsl router. I have been out of the country since then and am still out of country. After a lengthy struggle with Telkom to get our line fixed we now have requested to have my ADSL password reset and have gotten no joy. Mweb has a standard method of sending the password via SMS. Unfortunately I cannot access my South African number since I am overseas. I requested a password reset to be sent to my email and got a response saying my password reset was sent to my SA number. I have now sent two more emails requesting this to be sorted with no reply. I am 7 hours behind SA which makes it difficult for me to manage this but I need to get this information to my girlfriend ASAP.</p>
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Mweb's replyOfficial
19 Dec 2016, 15:00Good day Nicholas
I have been unable to contact you.
In order to get your password emailed to you, you need to send the completed password form and a copy of the account holders ID number to ***.
I have sent the password change form to the gmail address you provided.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Dec 2016, 15:00
Official
Good day Nicholas
I have been unable to contact you.
In order to get your password emailed to you, you need to send the completed password form and a copy of the account holders ID number to ***.
I have sent the password change form to the gmail address you provided.
Kind regards
MWEB Client Services
Best regards,