No Fibre Service !!!!

Account nr: ***1

We moved to PTA on 01/12/20 and in this week we called M WEB and apply for fibre. well this is what we got instead....

I called and advised that we had no INFRASTRUCTURE and this needs to be done first. Instead a rooter was delivered on 06/12 and my account was debited for amount of R1039.00 for service's which I have not received until today 05/01/21.

I called numerous times and spoke to Parker who advised me that the best way forward is to cancel the contract and start a new contract in Jan'21 when open serve is open again. He also told me that he will request a refund for me....this has not happened and we called several times and explained the whole story to every person we spoke to. We received no feedback regarding the R1039.00 that was deducted for no service we received. I spoke to another person who called me last week and ask her to arrange for the rooter to be picked up because we don't want to use the service because we don't get any response fro M WEB. She advised that she will forward my issue to management. I have not heard anything so far. It's really amazing how they quick to sign you up and there after your on your own with no assistance. Werner Koen ***.