No fibre for 7 days

I logged a fault on the 27th of March because my fibre wasn’t working, and not once did my service provider bother to follow up with me. Instead, I’ve had to chase them every single day, only to get no real updates or resolution.

I’ve spent hours on calls just trying to get through to an agent, only to be told nothing useful. On top of that, I’ve wasted over R500 on airtime for absolutely nothing.

It’s now been 7 days, and I still don’t have fibre — yet I’m expected to keep paying for a service I’m clearly not receiving. This level of service is completely unacceptable.