No fibre and no order placed at new location

I placed an order to move my fibre from 1 address to the other. I need internet today at the new location as requested. It is not working. I have been on the phone countless times with your sales and accounts team who have said an order was placed last week Friday. I am now at the new premises and there is no internet and Vumatel have said an order was not even placed with them. I dont have internet. I have given you guys my object number and sent pictures but I am now unable to work without internet. I advised in many mails I need internet moved to the new address, but it has not been done. Please contact me urgently to resolve.