MP
Martin P
1 reviews | Active since Jul 2017
21 Jan 2018, 21:23
No Fibre
Dear Sir/ Madame
I've app**** for fibre through Mweb on Black Friday already. I had to reapply after that again. Then somebody came on the 21st Of December 2017 to install two small boxes inside my house. He said that someone will come and finish the job in the new year. Since then no word from anyone!
This is the first time ever Mweb let me down. I think the have the wrong partners to set up fibre.
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Mweb's replyOfficial
29 Jan 2018, 15:22Good day Martinpotg
Thank you for taking the time to bring this to our attention.
We're really sorry to read of your experience and will certianly be looking into this matter.
We have noticed that a consultant has since provided you with feedback since you posted this matter.
We will continue to follow up on this until it is resolved and the team will remain in contact with you until it has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 Jan 2018, 15:22
Official
Good day Martinpotg
Thank you for taking the time to bring this to our attention.
We're really sorry to read of your experience and will certianly be looking into this matter.
We have noticed that a consultant has since provided you with feedback since you posted this matter.
We will continue to follow up on this until it is resolved and the team will remain in contact with you until it has been resolved.
Kind regards
MWEB Client Services
Best regards,