No Fibre

I have made contact with the Technical on my fibre line that is off....firstly mweb blames telkom and that I can wait for about three weeks if I am lucky to fix the problem...I have never received any updates or ref number from mweb...today I call again and was told that this will be escalated...I do not understand why this is taking so long...did I make a mistake to get my fibre from mweb...the service is very bad and I will not recommend this service from mweb. I am paying lots of money for a fivre that is nor working...I cancelled my line with Telkom afer signing up with mweb...My business is syffering at home due to the lack of services.<br> Account Name: Danny Niemandt<br> ID: ***