No fiber rooter received with new installation.

Worst sales serves ever. I signed up for new fibre with a friend in the same complex the same time. Her new fibre rooter was delivered 3 weeks ago. Since then I have been asking mweb where is mine. Everytime saying they will escalate it. In the end my new fibre was installed this afternoon and after calling again saying I do not have the rooter I was told it will be escalated. Worst service ever.