No feedback whatsoever

On the 21st June 2015, I went into the MWEB store in Canal Walk to get an ADSL line and package. I was told it would take between 2-3 weeks with 3 weeks the ultimate worst case. I received the sms on the 21st to say it was submitted and received another sms on the 27th June to say that it was currently being processed. From then on no contact was made by MWEB except from a lady to say that it is taking long because of Telkom. I went in to the a few times after that I went into the store and all they could say was that it was Telkom taking long. So basically MWEB deals with Telkom for you and any problem they have is Telkoms fault. Yesterday I went into the canal walk store and they said the application has been cancelled and then this afternoon (12 August 2015) I am told to go to Telkom myself because there is nothing MWEB can do.<br> <br> So basically, I had to pay excessive mobile date costs for two months because MWEB can't do their job properly and it takes them two months just to tell you that they can't do it.<br> <br> Thanks for the poor service, I will be sure never to use MWEB again.