No Feedback & Poor Service

I'm writing this review in hopes that it will get Mweb & Openserve to fulfill their contract obligations as phoning & speaking to their staff does not help. ACC No. ***0 In the end of August 2023 we signed up for a fiber connection with Mweb. We were told that Openserve is their service provided which will do the connection to the house. It took Openserve 2 weeks to get to site. The route was too complicated for the technician to lay which caused a further delay. In the interim, Mweb couriered the router to site. On the 7th of September Openserve eventually completed the installation but informed me that a "splitter box" needed to be replaced in order for the connection to go live. Since then I have contacted Mweb on 8 x different occasions for feedback. I am told every time that the matter will be escalated & I will receive feedback. I was also told upon my last conversation that their system shows Openserve was supposed to make contact with me on the 23rd of September which never happened. I was also told that I will receive an email confirming our telephonic conversation which also did not happen. When trying to cancel I am told that their will be cancellation fees. So what do I do, just accept that I will not have a fiber line until they decide to do their work. I am highly upset & I urge all potential customers to think twice before going into a contract with Mweb. Jean Retief