1 reviews | Active since Jan 2018
no feedback, passing the buck
between Mweb and Telkom, it is very hard to get a move done, mweb agent advises different what the one before has advised, email sent 29 Dec to moving department, and since that only one mail reply to say form received, I have been with mweb for more than 10 years, and there seems to be a very big drop in customer service and waiting times in the last while.. would really like someone to contact be back to sort
Good day Daleg1978,
Thank you for taking the time to raise your concerns.
I checked your account and noted that our moving team rep**** to you on the 4th January.
The request has been logged to Telkom for assistance and you should have been contacted. If Telkom has not made contact with you, please do follow up with them: 10210
Your reference number is: ***
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Good day Daleg1978,
Thank you for taking the time to raise your concerns.
I checked your account and noted that our moving team rep**** to you on the 4th January.
The request has been logged to Telkom for assistance and you should have been contacted. If Telkom has not made contact with you, please do follow up with them: 10210
Your reference number is: ***
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,