No feedback or status update

Completed application for a fibre order on 15April'21, where after was contacted by a sales agent and requested to provide confirmation of address as they noted that fibre not available in my area, of which I supp**** and advised the lady that they completed fibre installation in my area and have a manhole about 10 metres from my home. No response since as at 25th June and Mweb doesn't respond to queries or let me get through telephonically! Absolutely appalled by the service. Could a sales retention or customer service rep. please get in contact with me.