No feedback from Mweb 4 days now!

I logged a call with MWEB who manage my ADSL line and Data. They advised there is possibly a line problem. I have phoned everyday for 4 days and have been advised we have not heard back from Telkom. This is unacceptable. Today I was told a Telkom technician is supposed to come to my residence but no one can tell me when or why. We run a business on this line and 4 days downtime is insane!<br> 2 line tests on the MWEB My Account service show the line has tested successfully but still no internet!<br> <br> No follow up, sms or calls from you on when it will be fixed. All i hear is it takes 10 working days to fix this issue. So after 4 days without an ATTEMPT to fix it I'm going to sit up to half the month without internet. MWEB, sort this out, I am very unhappy with your awful customer service. It's not the first time. I want this sorted immediately.<br> <br> MWEB Ref No: ***