No Feedback!!!

I submitted a move request 25/02 we moved on 28/02. Mweb only actioned the move request 05/03. Since then I have called in almost daily to follow up on the activation of the line. I have been transfered from agent to agent, each with a different story. Apparently the line needs to be activated but no need for a technician to come out. Ticket I logged on Saturday 12/03 i had to resubmit my address i then wanted to speak to management which you cant do as an agent needs to log this. I was told that it was escalated to management who would have contacted me on Monday or Tuesday... no call received. I called in again and they escalated again but still nothing. I was also told to call metrofibre which I did as according to mweb that is where the problem lies. I called metrofibre today 16/03 and to my surprise they havent received any requests and still have my old address listed. What do I do to get the truth regarding where we are at and what the way forward is... do I cancel the account