R
Richard
1 reviews | Active since May 2026
05 May 2026, 10:02
No feedback as to wh...
No feedback as to what to do when connection is suspended
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
05 May 2026, 10:09Hi Richard,
Thank you for bringing this to our attention. We acknowledge your concern regarding the lack of feedback on what steps to take when your connection is suspended, and we recognise how frustrating it can be to be left without clear guidance during this time. This is not the experience we want for our clients.
To restore your service, payment can be made by logging into your MWEB account via https://my.mweb.co.za/. Once the account is settled, the connection should restore automatically. If, for any reason, the connection remains down after the account has been restored, please contact our Technical Support Team on *** or reach out via live chat by selecting the chat bubble on our website at www.mweb.co.za so assistance can be provided.
Your feedback around the lack of communication during suspension scenarios will be shared with our Service Quality Team for review and improvement, as clearer guidance is essential in these situations. Should you need further engagement, you’re welcome to reach out via a direct message on Hello Peter so the matter can be followed up accordingly.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We acknowledge your concern regarding the lack of feedback on what steps to take when your connection is suspended, and we recognise how frustrating it can be to be left without clear guidance during this time. This is not the experience we want for our clients.
To restore your service, payment can be made by logging into your MWEB account via https://my.mweb.co.za/. Once the account is settled, the connection should restore automatically. If, for any reason, the connection remains down after the account has been restored, please contact our Technical Support Team on *** or reach out via live chat by selecting the chat bubble on our website at www.mweb.co.za so assistance can be provided.
Your feedback around the lack of communication during suspension scenarios will be shared with our Service Quality Team for review and improvement, as clearer guidance is essential in these situations. Should you need further engagement, you’re welcome to reach out via a direct message on Hello Peter so the matter can be followed up accordingly.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 10:09
Official
Hi Richard,
Thank you for bringing this to our attention. We acknowledge your concern regarding the lack of feedback on what steps to take when your connection is suspended, and we recognise how frustrating it can be to be left without clear guidance during this time. This is not the experience we want for our clients.
To restore your service, payment can be made by logging into your MWEB account via https://my.mweb.co.za/. Once the account is settled, the connection should restore automatically. If, for any reason, the connection remains down after the account has been restored, please contact our Technical Support Team on *** or reach out via live chat by selecting the chat bubble on our website at www.mweb.co.za so assistance can be provided.
Your feedback around the lack of communication during suspension scenarios will be shared with our Service Quality Team for review and improvement, as clearer guidance is essential in these situations. Should you need further engagement, you’re welcome to reach out via a direct message on Hello Peter so the matter can be followed up accordingly.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We acknowledge your concern regarding the lack of feedback on what steps to take when your connection is suspended, and we recognise how frustrating it can be to be left without clear guidance during this time. This is not the experience we want for our clients.
To restore your service, payment can be made by logging into your MWEB account via https://my.mweb.co.za/. Once the account is settled, the connection should restore automatically. If, for any reason, the connection remains down after the account has been restored, please contact our Technical Support Team on *** or reach out via live chat by selecting the chat bubble on our website at www.mweb.co.za so assistance can be provided.
Your feedback around the lack of communication during suspension scenarios will be shared with our Service Quality Team for review and improvement, as clearer guidance is essential in these situations. Should you need further engagement, you’re welcome to reach out via a direct message on Hello Peter so the matter can be followed up accordingly.
Kind regards,
Mweb Team