J
Jurie
1 reviews | Active since Jun 2021
29 Mar 2026, 21:06
No feed back or assistance, very bad service
Mweb support and capability to assist with connection problems doesn't exist. New unit installed worked 5 hours down now for 3 days. No assistance or backup to assist. Why am I paying for a thing that doesn't work. New client want mweb to remove this unit and refund me my money.
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Replies (1)
Mweb's replyOfficial
30 Mar 2026, 09:11Good morning, Jurie.
Thank you for sharing your experience. We understand how frustrating it is to have a newly installed unit fail repeatedly and to feel unsupported while this impacts your ability to use the service you signed up for. Your concerns are important, and we want to make sure this matter is addressed promptly and fully.
Our goal is to ensure you either have a fully functioning service or a resolution that meets your expectations. We will remain in close contact until this matter is resolved.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We understand how frustrating it is to have a newly installed unit fail repeatedly and to feel unsupported while this impacts your ability to use the service you signed up for. Your concerns are important, and we want to make sure this matter is addressed promptly and fully.
- Fault Reference: MWB***3
- Status: Logged and escalated as an urgent follow-up with our faults team
- Updates: You will receive live SMS updates as we work to resolve this issue
Our goal is to ensure you either have a fully functioning service or a resolution that meets your expectations. We will remain in close contact until this matter is resolved.
Kind regards,
The Mweb Team
Mweb's reply30 Mar 2026, 09:11
Official
Good morning, Jurie.
Thank you for sharing your experience. We understand how frustrating it is to have a newly installed unit fail repeatedly and to feel unsupported while this impacts your ability to use the service you signed up for. Your concerns are important, and we want to make sure this matter is addressed promptly and fully.
Our goal is to ensure you either have a fully functioning service or a resolution that meets your expectations. We will remain in close contact until this matter is resolved.
Kind regards,
The Mweb Team
Thank you for sharing your experience. We understand how frustrating it is to have a newly installed unit fail repeatedly and to feel unsupported while this impacts your ability to use the service you signed up for. Your concerns are important, and we want to make sure this matter is addressed promptly and fully.
- Fault Reference: MWB***3
- Status: Logged and escalated as an urgent follow-up with our faults team
- Updates: You will receive live SMS updates as we work to resolve this issue
Our goal is to ensure you either have a fully functioning service or a resolution that meets your expectations. We will remain in close contact until this matter is resolved.
Kind regards,
The Mweb Team