No Feed-back, No call-back no explanation

<p>I app**** for fibreo ptic with Mweb 0n 17 feb 2017. My application was successful and I was assured that fibreoptic is available in my area (you cant apply if it is not). At first I was told it takes 10 to 14 working days for installation. </p> <p>It has now been well over 45 working days and I can still not get an answer from Mweb as to where my application is in the process. No explanation. In fact, they dont know, they have no way of tracking the progress. In fact, they just don’t care. </p> <p> </p> <p>I have called so may times and every time someone promises to follow up and call me right back. No one ever does. During one of my calls, one of the assistants told me that there is no fibre footprint in the area. I informed him that the fibreoptic rooter was already installed in my home as the previous owner had fibreoptic and trough Mweb to make matters even more interesting.</p> <p> </p> <p>I called again this morning and asked to speak to a manager who can explain to me what exactly is going on and what the reason for the delay was. I held on for nearly 30min after which I decided to put the phone down. </p> <p> </p> <p>I this the type of service you should expect from our countries biggest service provider??? I am ashamed to say that I thought the application and installation will be plain sailing. Ashamed that I trusted them enough to apply in the first place.</p>