No feed back from mweb ,costing me money and work

Very disappointed in mweb . I have been with them since 2016 without a single problem or complaint until now, I have been struggling with Telkom to release my adsl line into the holding pool for over a month, but eventually they did release the line ,I then contacted mweb again for them to take over the line,I was then for the first time told that it takes 7-10 business days to complete the process, i am now sitting without internet ,if I had know this would happen I would never have changed service providers, my order with mweb has been on the same status since since 20 October2020.I have spent many hours trying to contact mweb only yo be transferred to many different departments and eventually having the line dropped and having to start all over again It now costs me R469 per day to buy mobile data ,as my wife needs to work from home with a internet connection. I have many other products with mweb and if the matter is not resolved I will cancel all my products with them and move to a different company, I have already been in contact with afrihost who states they will be able to connect me almost immediately and send me mobile data until my connection is complete